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Career Opportunity
Customer Support Executive
Be the voice of Samiddhi clients and customers by delivering clear, professional and helpful support across customer interactions.
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01 / Role overview
About the role.
As a Customer Support Executive, you will support customer-facing operations for Samiddhi and its clients. You will handle customer conversations professionally, understand requirements, resolve routine queries and ensure that every interaction reflects clarity, ownership and a strong service mindset.
02 / Responsibilities
What you'll do.
- Handle customer enquiries through assigned communication channels.
- Listen carefully and understand customer requirements before responding.
- Provide accurate information and practical assistance within defined processes.
- Record interactions and maintain clear operational notes.
- Escalate issues that require additional authority or technical support.
- Follow established quality, communication and service procedures.
- Work collaboratively with internal teams to ensure timely resolution.
- Identify recurring customer issues and share useful operational feedback.
03 / Requirements
What we're looking for.
- Good written and verbal communication skills.
- Customer-first and professional approach.
- Basic computer and internet skills.
- Ability to work with structured processes and instructions.
- Comfortable learning new systems and workflows.
- Good attention to detail and ownership of assigned work.
- Freshers and candidates with relevant customer service experience may apply.
04 / Shared success
Your next opportunity could start here.
We believe strong teams are built through meaningful work, professional growth and a shared commitment to doing things well.
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