Privacy Policy

1. Who we are

This website is operated by Samiddhi Solutions Private Limited ("Samiddhi", "we", "us" or "our"). We provide customer operations, support and back-office services for international and domestic businesses.

This Privacy Policy explains how we collect, use, protect and retain personal information when you visit this website, submit a project enquiry, contact us, or apply for a career opportunity.

2. Information we collect

Depending on how you use the website, we may collect information such as your name, business email address, phone number, company, country or market, service or capability requested, and the message or requirement you submit.

For career applications, we may collect your name, email address, phone number, current location, experience, CV or resume, cover message and the career position you select.

Our application and enquiry systems may also record technical information associated with a submission, such as IP address, browser or user-agent information, and submission date and time.

3. How we use information

We use submitted information to respond to project enquiries, understand requirements, communicate with prospective clients, evaluate employment applications, administer recruitment activities, maintain website and application security, prevent misuse, and meet applicable legal or regulatory obligations.

We do not use information collected through this website for purposes that are incompatible with the purpose for which it was provided, except where permitted or required by applicable law.

4. Career applications and resumes

Career information and resumes are used for recruitment and related workforce-selection activities. Access is limited to people or service providers who need the information for legitimate recruitment, administration, security or legal purposes.

Submitting an application does not guarantee an interview, selection or employment. Recruitment information may be retained for as long as reasonably necessary for recruitment administration, future consideration where appropriate, legal obligations, dispute handling and security.

5. Sharing and service providers

We may share information with service providers that support website hosting, infrastructure, security, communications, recruitment administration or other necessary business functions, subject to appropriate confidentiality and security obligations.

We may also disclose information where required by law, lawful government or regulatory request, court order, or where reasonably necessary to protect our rights, users, systems or property.

6. Data security

We use reasonable technical and organisational measures appropriate to the nature of the information and the website functions involved. These measures may include access controls, secure session handling, protected form submissions, server-side validation and restricted access to uploaded recruitment documents.

No internet transmission or storage system can be guaranteed to be completely secure. You should therefore avoid submitting passwords, payment credentials, or other confidential secrets through public website forms.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to complete the relevant business or recruitment process, to maintain records, to resolve disputes, to prevent misuse, or to comply with applicable legal obligations.

8. Your choices and requests

You may contact us to ask about personal information we hold about you, request correction of inaccurate information, or raise a privacy-related concern. Where applicable law gives you additional rights, we will handle requests in accordance with that law.

Use the Contact page to submit a privacy-related request and clearly state that the request concerns personal information or privacy.

9. Cookies and similar technologies

The website uses essential session-related technology to support secure sessions, forms and administrative functions. We do not currently operate an advertising-cookie program on this website.

Some pages load third-party resources such as web fonts or hosted images. Those third parties may receive technical information such as your IP address when your browser requests those resources and may apply their own policies.

10. Third-party websites and links

The website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those external services. Review the applicable third party's privacy notice before submitting information to it.

11. Changes to this policy

We may update this Privacy Policy when our website, business practices, technology or applicable legal requirements change. The updated version will be published on this page with a revised effective date.

12. Contact

For privacy questions or requests, please use the Contact page on this website. Please do not include passwords, payment credentials or other confidential secrets in a privacy request submitted through a general website form.